Privacy Policy

Who we are

Our website address is https://bluing.co.uk

What personal data we collect and why we collect it

While you visit our site, we’ll track:

  • Products you’ve viewed: we’ll use this to, for example, enable you to quickly navigate to products of previous interest
  • Location, IP address and browser type: we’ll use this for purposes like validating despatch processes
  • Shipping address: we’ll ask you to enter this so we can, for instance, prevent fraud whilst ensuring you receive the order

We’ll also use cookies to keep track of cart contents while you’re browsing our site.

When you purchase from us, we’ll ask you to provide information including your name, billing address, shipping address, email address, phone number, and credit card/payment details. We’ll use this information for example to:

  • Send you information about your order
  • Respond to your requests, including refunds and concerns
  • Process payments and prevent fraud
  • Comply with any legal obligations we have
  • Improve our store offerings
  • Send you marketing messages, if you choose to receive them

We generally store information about you for as long as we need the information for the purposes for which we collect and use it, and we are not legally required to continue to keep it. For example, we will store order information for 3 years for tax and accounting purposes. This includes your name, email address and billing/shipping addresses.

When implemented, we will also store comments or reviews, if you choose to leave them.

Contact form

When you use our contact form, we will capture your name and email address. This will be used for no longer than 3 months and only for customer service – not marketing – purposes.

Analytics

To improve our website, we may use an analytics package called Google Analytics. Details of the privacy policy in force is available at https://policies.google.com/privacy?hl=en.

Who we share your data with

We share information with third parties who help us provide our orders and store services to you; for example….

Payments

We accept payments through PayPal. When processing payments, some of your data will be passed to PayPal, including information required to process or support the payment, such as the purchase total and billing information.  Please see the PayPal Privacy Policy for more details.

How long we retain your data

By default, contact form entries are retained for 3 months, analytics records for 1 year, and customer purchase records for 3 years.

What rights you have over your data

At some time in the future should the facility be available, if you have an account on this site, or have left comments, you can request to receive an exported file of the personal data we hold about you, including any data you have provided to us. You can also request that we erase any personal data we hold about you. This does not include any data we are obliged to keep for administrative, legal, or security purposes.

Where we send your data

Visitor comments and contact form entries may be checked through an automated spam detection service.

Your contact information

For all privacy-specific concerns, please in the first instance use the contact form on the website.